Terms & Conditions

1.  Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website located at cultivoorganics.com and the horticulture consulting services offered by Cultivo Organics LLC ("Company," "we," "us," or "our"). By accessing our Site or purchasing our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

2.  Services

2.1  Description of Services

Cultivo Organics LLC provides bilingual (English and Spanish) horticulture consulting services including virtual plant consultations, in-person garden assessments (in the Inland Empire, California area), written planting plans, soil test interpretation, and related educational content. Our services are intended to provide guidance and recommendations to help you care for your plants and garden.

2.2  Not a Guarantee

Our services provide educational guidance and professional recommendations based on the information you provide to us. We do not guarantee specific results. Plant health and garden outcomes depend on many factors outside our control, including but not limited to local climate and weather conditions, soil quality, water quality, pest pressure, your implementation of our recommendations, and natural variation in plant behavior.

2.3  Scope of Services

Each service tier covers a defined scope as described at the time of booking. Services outside the purchased scope — including additional plants, sessions, or consultations — are not included and will require a separate booking and payment.

3.  Booking & Payment

3.1  Booking

Services must be booked in advance through our scheduling system. Bookings are confirmed upon receipt of payment. You will receive a confirmation email with session details and instructions for submitting photos and information prior to your session.

3.2  Payment

Payment is due at the time of booking. We accept payment through the methods listed on our booking page. All prices are listed in US dollars and are subject to change. Any changes to pricing will not affect confirmed bookings.

3.3  Cancellation & Refund Policy

We understand that plans change. Our cancellation policy is as follows:

  • Cancellations made 48 hours or more before the scheduled session: Full refund

  • Cancellations made 24 to 48 hours before the scheduled session: 50% refund or option to reschedule once at no charge

  • Cancellations made less than 24 hours before the scheduled session: No refund; option to reschedule once at a reduced rate

  • No-shows without prior notice: No refund

To cancel or reschedule, please contact us at info@cultivoorganics.com as soon as possible. Refunds will be processed within 5-10 business days to your original payment method.

3.4  Company Cancellation

We reserve the right to cancel or reschedule a session due to illness, emergency, or other circumstances beyond our control. In such cases, we will contact you as soon as possible and offer a full refund or the option to reschedule at no additional charge.

4.  Virtual Sessions

Virtual consultations are conducted via video call (Zoom, Google Meet, or similar platform). You are responsible for having a stable internet connection and a device capable of video calling. We are not responsible for technical difficulties on your end that prevent or interrupt a session. If a session is significantly disrupted due to technical issues on our end, we will offer a complimentary reschedule.

Prior to each session, you agree to submit photos and information about your plants as requested. The quality of our recommendations depends in part on the quality and completeness of the information you provide.

5.  In-Person Services

In-person On-Site Assessments are available only in the Inland Empire, California area. By booking an in-person service, you represent that the property is located within our service area and that you have the authority to grant us access to the property. You agree to maintain a safe environment during the visit. We reserve the right to decline or terminate an in-person visit if safety concerns arise.

6.  Intellectual Property

6.1  Our Content

All content on our Site — including text, images, blog posts, guides, logos, and brand elements — is the property of Cultivo Organics LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

6.2  Work Product

Written plans, reports, and recommendations delivered as part of our consulting services are provided for your personal, non-commercial use only. You may not resell, republish, or distribute these materials without our prior written consent. We retain all underlying intellectual property rights in our methodologies, frameworks, and templates.

7.  Client Responsibilities

By booking our services, you agree to:

  • Provide accurate and complete information about your plants, garden, and growing conditions

  • Submit requested photos and materials prior to your session

  • Implement recommendations at your own discretion and risk

  • Consult appropriate professionals (e.g., licensed contractors, soil scientists) for matters outside the scope of horticulture consulting

  • Use our services only for lawful purposes

8.  Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CULTIVO ORGANICS LLC AND ITS OWNER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO PLANT LOSS, CROP FAILURE, PROPERTY DAMAGE, OR LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

9.  Indemnification

You agree to indemnify, defend, and hold harmless Cultivo Organics LLC and its owner from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our services, your violation of these Terms, or your violation of any rights of a third party.

10.  Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in the Inland Empire, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

11.  Changes to Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on our Site with a revised effective date. Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

12.  Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cultivo Organics LLC regarding your use of our Site and services.

13.  Contact

For questions about these Terms, please contact us:

Email: info@cultivoorganics.com

Website: cultivoorganics.com

Disclaimer

1.  General Disclaimer

The information provided by Cultivo Organics LLC on this website and through our consulting services is for general educational and informational purposes only. While we strive to provide accurate, current, and helpful information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related content on our Site or provided through our consultations.

2.  No Guarantee of Results

Our horticulture consulting services provide professional guidance and recommendations based on information you supply to us and our professional expertise. However, plant health and garden outcomes are influenced by numerous factors beyond our knowledge or control, including but not limited to:

  • Local weather and climate conditions

  • Soil composition, drainage, and local microbial activity

  • Water source quality and pH

  • Pest and disease pressure specific to your location

  • The accuracy and completeness of information you provide to us

  • The degree to which our recommendations are followed

  • Natural variation in plant genetics and behavior

We do not guarantee that following our recommendations will result in healthy plants, successful crops, or any other specific outcome. Any reference to expected results is illustrative only and individual results will vary.

3.  Educational Content

Blog posts, guides, social media content, and other educational materials published by Cultivo Organics LLC are intended for general informational purposes. This content is not a substitute for personalized professional consultation. General advice may not be appropriate for your specific plants, location, soil type, or growing conditions. We recommend booking a consultation for guidance tailored to your specific situation.

4.  Organic Methods

Our recommendations are based on organic growing practices. While organic methods are generally considered environmentally preferable and safe for use around people, pets, and wildlife when used as directed, we make no representations regarding the safety or suitability of any specific product, technique, or practice for your particular circumstances. You are responsible for researching and confirming the appropriateness of any product or method before use, including compliance with local regulations.

5.  Third-Party Products & Services

We may recommend specific products, tools, or services in our consultations or content. Any such recommendations are based on our professional opinion and experience. We are not affiliated with, endorsed by, or sponsored by any product manufacturer or retailer unless explicitly disclosed. We are not responsible for the performance, safety, or availability of any third-party products or services we mention.

6.  Website Information

The information on our website is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and terms relating to our website and the use of this website. We do not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components.

7.  External Links

Our Site may contain links to external websites. These links are provided for your convenience. We have no control over the content of external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8.  Limitation of Liability

To the fullest extent permitted by California law, Cultivo Organics LLC and its owner shall not be liable for any loss or damage of any nature arising from the use of information on our website or through our services, including but not limited to plant loss, crop failure, property damage, financial loss, or any other direct or indirect damages.

9.  Professional Advice

Nothing on our website or in our consultations constitutes legal, financial, medical, or other professional advice outside the scope of horticulture consulting. For matters requiring specialized professional expertise — such as structural garden modifications, irrigation system installation, legal questions about land use, or pesticide licensing — please consult the appropriate licensed professional.

10.  Changes to This Disclaimer

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Disclaimer.

11.  Contact

If you have questions about this Disclaimer, please contact us at info@cultivoorganics.com.