Privacy Policy

1.  Introduction

Cultivo Organics LLC ("Company," "we," "us," or "our") operates the website located at cultivoorganics.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2.  Information We Collect

2.1  Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form on our Site

  • Book a consultation or free intro call

  • Subscribe to our email newsletter

  • Communicate with us by email or other means

The personal information we collect may include your name, email address, phone number, mailing address, and any information you choose to share about your garden or plants.

2.2  Information Collected Automatically

When you visit our Site, certain information is collected automatically by our hosting provider (Squarespace) and any analytics tools we use. This may include your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and device information. This information is used to analyze trends, administer the Site, and improve user experience.

2.3  Information from Third-Party Services

If you book a consultation through a third-party scheduling tool (such as Acuity Scheduling or Calendly), or make a payment through a payment processor (such as Stripe, Square, or PayPal), those services may collect additional information directly from you. Their collection and use of your information is governed by their respective privacy policies.

3.  How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and improve our consulting services

  • To respond to your inquiries and fulfill your service requests

  • To send you booking confirmations, reminders, and follow-up communications

  • To send you our newsletter and marketing communications (only if you have opted in)

  • To process payments and maintain financial records

  • To comply with legal obligations

  • To protect against fraudulent, unauthorized, or illegal activity

  • To analyze how our Site and services are used in order to improve them

4.  California Privacy Rights (CCPA)

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights:

  • The right to know what personal information we collect, use, disclose, and sell

  • The right to request deletion of your personal information

  • The right to opt out of the sale of your personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, please contact us at info@cultivoorganics.com. We will respond to verified requests within 45 days as required by California law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.  How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: We may share information with third-party vendors who assist us in operating our Site and delivering our services (e.g., Squarespace for website hosting, scheduling software providers, payment processors, and email service providers). These providers are contractually obligated to use your information only as necessary to provide services to us.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event that the Company is sold or merged with another business, your information may be transferred as part of that transaction.

6.  Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7.  Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8.  Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage. Cookies are small data files stored on your device. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our Site may not function properly without cookies.

We use the following types of cookies:

  • Strictly Necessary Cookies: Required for the Site to function properly

  • Analytics Cookies: Help us understand how visitors use our Site (e.g., Squarespace Analytics)

  • Marketing Cookies: Used to track visitors across websites for advertising purposes (only if applicable)

9.  Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10.  Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@cultivoorganics.com and we will take steps to delete it.

11.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12.  Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Business Name: Cultivo Organics LLC

Email: info@cultivoorganics.com

Website: cultivoorganics.com

Mailing Location: P.O. Box 485 Redlands, CA, 92373